Refund policy
Return & Refund Policy
Last updated: September 7, 2026
Your happiness matters to us at Quiet Lily. If something isn't right with your order, we've made getting it sorted as painless as possible.
Canceling Your Order
Need to cancel? You have a 24-hour window from the time your order is placed. Just email [Support Email] with your order number and we'll take care of it.
Missed the window? We can't promise a cancellation once your order enters processing, and once it's dispatched, cancellation is off the table. The good news: anything that's already shipped can still be sent back after delivery under this policy.
Our 30-Day Return Promise
Once your order arrives, you have 30 days to send items back.
To qualify, your items should be:
- Unused and unworn
- In the same condition they arrived in
- Complete with their original packaging, tags, and accessories
Our support team will walk you through every step — and good news: we never charge restocking fees ($0, always).
At a glance:
| Return window | 30 days from delivery |
| Item condition | Unused, original condition, all packaging/tags/accessories |
| Restocking fee | None |
| Support | We guide you through the whole process |
Who Pays for the Return?
On us — if your order:
- Arrived incorrect
- Was damaged in transit
- Has any defect at all
On you — if it's a change of heart, meaning:
- The wrong item was ordered
- The fit isn't right
- You've simply changed your mind
In that case, you'll cover the actual return shipping cost. Heads up: original shipping charges can't be refunded either way.
Returning an Item — 3 Simple Steps
- Reach out. Email quietlilyco@gmail.com with your order number and the reason for your return.
- Repack it. Place the item back in its original packaging, with all accessories, tags, and documents included.
- Ship it. Follow the instructions in your return authorization email — we'll recommend the best carrier and shipping method there.
Getting Your Refund
Once your return reaches us, we'll inspect it against our return criteria. After it's approved, your refund goes back to your original payment method — allow up to 7 business days for it to appear, depending on your bank or payment provider.
Exchanges
Want a different size, color, or product altogether? We're happy to swap it. Just email quietlilyco@gmail.com and we'll sort out a quick exchange for you.
Lost or Missing Orders
If your order hasn't shown up within its expected delivery window, contact us at [Support Email] with your order number. We'll open an investigation with the carrier, and if the package turns out to be lost, you'll get either a full refund to your original payment method or a free replacement — your choice, no extra cost.
Items That Can't Be Returned
For hygiene and safety reasons, certain products can't be returned. These are clearly labeled as non-returnable on their product pages, so you'll always know before you buy.
Policy Updates
We may revise this Return & Refund Policy from time to time. Updates will be posted here with a new "Last updated" date, so it's worth checking back occasionally. By continuing to use our website after changes are made, you're accepting the updated policy.
Still Have Questions?
Check out our FAQs page or reach out to our customer service team — we're always glad to help.